SHIPPING & RETURNS

Effective Date: July 21, 2026

At Rover's Roast, we're committed to delivering fresh, high-quality coffee and providing excellent customer service. Please review our shipping and returns policy before placing your order.

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Free Standard Shipping

We proudly offer FREE standard shipping on all orders shipped within the United States.

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Fresh-Roasted Coffee

To ensure you receive the freshest coffee possible, each order is roasted and packaged after your purchase is placed by our trusted roasting partner.

Because every order is prepared fresh, processing times may vary slightly depending on order volume.

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Delivery Times

Most orders are usually delivered within 7 business days after the order is placed.

Please note that delivery estimates are not guaranteed and may be affected by:

• Weather conditions

• Carrier delays

• Holidays

• High order volume

• Other circumstances beyond our control

Once your order has shipped, you'll receive tracking information (when available) so you can follow its progress.

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Shipping Address

Please verify your shipping address before completing your purchase.

Rover's Roast is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.

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Returns & Refunds

Because coffee is a perishable food product, we are generally unable to accept returns of coffee once it has been shipped.

However, we want every customer to be happy with their purchase.

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Damaged or Incorrect Orders

If your order arrives:

• Damaged

• Defective

• Incorrect

• Missing items

 

please contact us within 7 days of delivery.

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To help us resolve your issue quickly, please include:

• Your order number

• A brief description of the problem

• Photos of the product and shipping package (if applicable)

 

After reviewing your request, we may provide:

• A replacement product

• A refund

• Store credit

depending on the circumstances.

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Quality Concerns

If you believe there is a quality issue with your coffee, please reach out to us. We review every concern individually and will do our best to make it right.

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Non-Returnable Items

For food safety reasons, we cannot accept returns or exchanges for:

• Opened coffee bags

• Products that have been consumed

• Products damaged due to improper storage or handling after delivery

 

Order Cancellations

Because orders are sent into production shortly after they are placed, cancellation requests can only be honored if the order has not yet entered roasting or fulfillment.

If you need to cancel an order, please contact us as soon as possible. While we'll do our best to help, we cannot guarantee that an order can be canceled once production has begun.

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Lost or Delayed Shipments

If your tracking information indicates your package has been lost or significantly delayed, please contact us. We'll work with the shipping carrier to investigate and help resolve the issue.

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Contact Us

If you have any questions about shipping, returns, or your order, we're here to help.

Rover's Roast 

Email: support@roversroast.com

We aim to respond to customer inquiries as quickly as possible during normal business hours.