Question 1

Why choose Rover's Roast?

Accepted Answer

Great coffee is everywhere. What makes Rover's Roast different is that every purchase has a purpose. When you enjoy a cup of our coffee, you're also helping provide care, shelter and hope for animals waiting for a second chance.

Question 2

How can I contact Rover's Roast?

Accepted Answer

You can reach us anytime through our Contact page or by emailing support@roversroast.com. We're always happy to help.

Question 3

What is Stella's Mission?

Accepted Answer

Stella's Mission™ is Rover's Roast's charitable giving program. It was created to support animal rescues and shelters while honoring the companion who inspired it. Through Stella's Mission™, Rover's Roast contributes 5% of the purchase price of every bag of coffee sold to help organizations giving animals a second chance.

Question 4

How are rescue and shelter organizations selected?

Accepted Answer

Stella's Mission™ supports carefully selected animal rescues and shelters that are making a meaningful difference in the lives of animals.  Organizations are selected based on our published eligibility criteria, community impact, and commitment to animal welfare.

Question 5

Where does my purchase make a difference?

Accepted Answer

Every purchase helps Rover's Roast support trusted animal rescues and shelters through Stella's Mission™. Contributions help organizations provide food, shelter, veterinary care, rehabilitation, foster programs, adoption services, and other essential resources that improve the lives of animals in need.

Question 6

How can I see the impact of my purchase?

Accepted Answer

Transparency is one of our core values.After each quarterly distribution, we'll publish:Recipient organization(s)Contribution amountDistribution dateLifetime Stella's Mission™ contributionsPhotos or acknowledgements when availableWe believe earning your trust means showing exactly how Stella's Mission™ is making a difference.

Question 7

Can I nominate a rescue organization?

Accepted Answer

Absolutely!If you know a rescue or shelter doing incredible work, we'd love to hear about them.Community nominations help us discover deserving organizations, but nominations are not public votes and do not guarantee selection. Every organization is independently reviewed by Rover's Roast using our eligibility criteria before receiving a Stella's Mission™ contribution.

Question 8

What kind of coffee do you offer?

Accepted Answer

We offer a curated selection of premium coffees, including classic roasts, flavored coffees, seasonal favorites, and specialty blends. Whether you enjoy light, medium, dark, or something unique, there's something for every coffee lover.

Question 9

Do you offer whole bean and ground coffee?

Accepted Answer

Yes! Most of our coffees are available as whole bean or ground so you can choose what works best with your brewing method.

Question 10

Where is your coffee roasted?

Accepted Answer

Our coffee is roasted in small batches by experienced specialty coffee roasters to ensure freshness, quality, and great flavor before it ships to you.

Question 11

Is your coffee freshly roasted?

Accepted Answer

Yes. We don't warehouse coffee for months. Your order is roasted and prepared close to the time it ships so it arrives as fresh as possible.

Question 12

How long does shipping take?

Accepted Answer

Most orders are processed within a few business days and shipped directly to your door. Delivery times vary depending on your location, but most customers receive their coffee within 5–7 business days.

Question 13

Can I send coffee as a gift?

Accepted Answer

Absolutely! Rover's Roast makes a thoughtful gift for any coffee lover—and every purchase helps animals in need.

Question 14

Is shipping really free?

Accepted Answer

Yes!  Free standard shipping on every order within the continental United States.

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